Privacy
Your privacy
This policy covers what Green Mirage Hub actually touches when a founder or operations lead reaches out about an Operational Strategy Review, a Process Design and Mapping engagement, or the free diagnostic call — nothing more elaborate than that, and nothing hidden.
What we collect
Lewis reads every enquiry personally, so what we hold is exactly what you type into the contact form or say on the diagnostic call: your name, an email address to reply to, a short description of the operational problem you're facing, and whatever follows in the thread. There is no client portal, no login, and no profile built up behind the scenes.
Purposes
What you send is used to scope the conversation — deciding whether a Strategy Review, a mapping engagement, or a Workshop Facilitation session is the right fit — and for nothing beyond that. We don't run your details through any scoring or automated-decision tool, and we don't hand your address to a partner or affiliate.
Cookies on this site
Green Mirage Hub does not run analytics or ad-tracking scripts on this site. The single thing your browser stores locally is a flag noting that you closed the cookie notice; clear your browser storage and it simply reappears on your next visit.
Third parties
Your enquiry stays with Green Mirage Hub. We don't sell it, don't hand it to a marketing partner, and don't bundle it into aggregate data for anyone else's use — the only exception is a lawful order from a court or authority that we cannot lawfully refuse.
Retention
An enquiry thread is kept for as long as we're actively discussing your Strategy Review, Process Design and Mapping, or Workshop Facilitation, and is deleted once the conversation closes without a next step — unless a legal or tax obligation requires us to hold invoicing correspondence longer.
Access and deletion
If you want to know what Green Mirage Hub holds on you, have it corrected, deleted, or stop a particular use of it, write to hello@green-mirage-hub.com. There is no charge, and no form to fill in beyond that email.
Keeping it safe
Enquiry threads and diagnostic-call notes sit in an access-controlled mailbox and calendar that only Lewis and the small Green Mirage Hub team can reach — nobody outside the business sees them.
Contact about privacy
Anything unclear about this policy, or about the data behind a specific Strategy Review or mapping engagement, goes to hello@green-mirage-hub.com — this policy covers the green-mirage-hub.com site and the enquiries it collects.
Where we're based
Green Mirage Hub is based at 2-12-3 Nishi-Rokugo, Ota City, Tokyo 144-0056, Japan — the address that holds our working records. If an email genuinely doesn't reach us, a formal written request can go there instead.
The diagnostic call
Booking the free diagnostic call means sharing your name, email, and a short description of the problem. We use a standard calendar tool to schedule it and a video-call link to run it. Nothing from that call is recorded unless you ask us to, and notes taken during it are treated the same as any other correspondence.
Project records
Once an engagement starts, we generate our own working documents — scope notes, process maps, workshop material, invoices. These sit alongside anything you sent us and follow the same retention and access rules.
Sending things abroad
Booking the diagnostic call and running it both lean on mainstream email, calendar and video-call providers based outside Japan. We've checked that each one meets the cross-border transfer safeguards Japan's Act on the Protection of Personal Information (APPI, 個人情報保護法) requires before we route anything through them.
Under Japan's APPI
This policy is written to satisfy the APPI. Start with hello@green-mirage-hub.com if a request under it hasn't gone the way it should; if that doesn't resolve things, Japan's Personal Information Protection Commission (個人情報保護委員会, ppc.go.jp) is the next step.
If something goes wrong
A one-person consulting practice has a small attack surface, but if an incident ever exposed your enquiry data, we'd tell you directly and notify the Personal Information Protection Commission where required, without sitting on it.
Children
Operational Strategy Review, Process Design and Mapping, Decision Framework Development and Workshop Facilitation are services for organisations, commissioned by adults acting for their business. We don't knowingly collect anything from a visitor under 16, and would delete it on discovery.
Updates to this page
Last updated 25 August 2026. If how we handle diagnostic-call or project data changes materially, this page gets a new date — we don't run a separate mailing list to broadcast the update.
Scheduling and video tools
Booking a diagnostic call runs through a standard third-party scheduling tool, and the call itself happens over a standard video-conferencing service. Both are mainstream providers used purely to run the call — we do not install tracking pixels or plugins beyond what those tools need to function.
How long we keep a booking
A diagnostic-call slot and any notes Lewis takes during it are kept only as long as your enquiry stays active or recently closed, then cleared on the same schedule as the rest of that thread.