FAQ

The diagnostic call is designed to answer exactly that. In 60 minutes we can usually tell whether the problem is scoped well, too broad, or something you can resolve internally without outside help. We will say so plainly either way.

Yes. Remote engagements work well for process design and decision framework work. Workshop facilitation can be done remotely or in-person depending on your preference and location. There is no geographic restriction on enquiries.

A written document covering: what we will do, what we will not do, the deliverables you will receive, the timeline, the price, and what we need from your side to keep to that timeline. It is usually two to three pages.

Pauses are possible with two weeks' notice and are sometimes necessary when client teams are stretched. Extensions are scoped and priced separately in writing before any additional work begins. We do not bill for time beyond the agreed scope without a new agreement.

Access to the people who actually do the work, not just the managers who describe it. Typically three to six structured interviews plus any existing documentation you have. We do not need a polished brief; a rough description of the problem is enough to start.